Contact the hotel at 415-626-6103 or email [email protected]

• 5G Internet
• Fit TV – work out in your room
• Wellness Studio access
• Smart TV with streaming
• 10% off at The Market on Market
• 10% off at SAMS American Eatery
• In-room coffee
• Phone calls (local & toll free)
• Complimentary Asian Art Museum Tickets

Check in is at 3PM, check out at noon.

No. All guest rooms and public spaces are non-smoking.

Wi-Fi access is included in the Amenity Fee.

Our brand-new, on-site Wellness Studio includes treadmills, ellipticals, and free weights. Get your cardio in on our outdoor terrace, perfect for jump rope, sprints, and stretching.

The hotel does not provide room service, though we do offer food and beverages to-go from Ren Cafe from 6AM – 10PM.

We offer printing services at the Front Desk. Packages can be sent to the hotel and will incur a package handling fee.

No, but our outdoor terrace on Level 4 provides ample space for lounging.

From SFO an Uber ride is $45, or take BART to Civic Center Station for $9.65

From OAK an Uber ride is $65, or take BART to Civic Center Station for $11

For more information and transportation options, click here.

No, however BART is an efficient, affordable way to get to BEI San Francisco from SFO and OAK.

For more information and transportation options, click here.

8th and Stevenson (one block from Market Street).

Yes, we have a covered parking garage. The parking fee for overnight hotel guests is $55 per night (plus tax) with in-and-out privileges, and is not included your room rate.

Depending on the room type, rollaways or cribs are available for $20 plus applicable taxes.

Please contact the website you made the original reservation with.

A credit card is required at the time of making a reservation. Penalty-free cancellations must be made by 4:00PM local time (Pacific time), 72 hours before your scheduled arrival.

Cancellations made less than 72 hours before arrival time will incur one night’s room and tax charged to the credit card on file.

Please note that for special packages or rates, this policy is subject to change. Prepaid reservations are nonrefundable.

To check into a room under your name, you must be at least 18 years of age.

Yes. We need to verify your ID for your own security and the security of our other guests.

Yes, subject to availability.

Yes, read more about our accessible rooms here.

Yes. If you choose to leave before your scheduled check out day, you will be charged for an additional one night’s stay.

Please call the Manager on Duty at 415-626-6103.

We accept all major credit cards.

Please see our pet policy for more details.

Yes. Please contact reservations at [email protected] to request a pet-free room.

No. You will be responsible for the wellbeing of your dog during your stay with us.

You’ll find dog-friendly spaces just outside the main hotel lobby.

Please contact reservations at [email protected]

Email [email protected]

Our Sales Team will be happy to tailor your event for your needs.

Yes. Please contact Sales at [email protected]

Yes. For group reservations, we have a 72-hour cancellation policy. Failure to cancel prior to 72 hours before arrival will result in a penalty of one night’s room charge (plus tax).

Yes. For group reservations, we have a 72-hour cancellation policy. No-shows will be charged a penalty of one night’s room charge (plus tax).